Shipping Policy — KÄN KRET

1) ORDER PROCESSING

All orders are processed and prepared at our facility in Estonia.

Processing time: 1–3 business days
Orders are shipped after processing is complete

During high-demand periods, processing may take longer.

2) SHIPPING TIMES

Estimated delivery times after dispatch:

Estonia: 1–3 business days
Europe: 3–14 business days
North America (USA & Canada): 7–21 business days

Orders are dispatched from Estonia via Omniva or its delivery partners, depending on destination and available service routes.

Shipping charges are calculated and displayed at checkout based on the delivery destination:

Estonia: €2.99
Europe: €7.99
North America (USA & Canada): €14.99

These delivery timeframes are estimates only and are not guaranteed delivery times. Delays may occur due to carrier operations, customs processing, weather conditions, peak seasons, or other circumstances beyond our reasonable control.

For orders shipped outside the European Union, import duties, taxes, customs charges, or other governmental fees may apply and are the responsibility of the customer unless otherwise stated at checkout.

3) MAXIMUM DELIVERY TIME & CUSTOMER RIGHTS

If your order has not been delivered within 30 days from dispatch, please contact us.

If we cannot deliver within a reasonable additional period, you may be entitled to:

cancel your order
receive a full refund, in accordance with applicable consumer law

4) SHIPPING ORIGIN

All orders are shipped directly from:

KAN KRET OÜ

Pärna tee 3, Suigu, 87302 Pärnu maakond

5) TRACKING

Once your order is shipped, you will receive a confirmation email with tracking information (where available).

Tracking availability depends on:

destination
shipping method

6) RISK & DELIVERY RESPONSIBILITY

⚖️ The risk of loss or damage remains with KAN KRET OÜ until the goods are delivered into your possession.

Delivered but not received

If tracking shows “delivered” but you did not receive your package:

You should:

verify your shipping address
check with neighbors or reception
contact the carrier

If the package cannot be located, contact us at:

kankretclothing@gmail.com

We will investigate and provide a resolution in accordance with applicable law.

7) INCORRECT SHIPPING ADDRESS

Customers are responsible for providing accurate shipping details.

If:

the order has not shipped → we may update the address
the order has shipped → changes are not guaranteed

If a package is returned due to incorrect address:

reshipping costs will be charged to the customer before following through with the reshipment.

8) LOST, RETURNED, OR UNCLAIMED SHIPMENTS

If a shipment is:

returned to sender
unclaimed
refused without valid reason

We reserve the right to:

deduct original shipping costs from any refund
require payment for reshipment

9) CUSTOMS, DUTIES & IMPORT TAXES

For orders shipped outside the EU:

customs duties, VAT, and import taxes may apply
these charges are not included unless stated at checkout

These charges are:

set by local authorities
the responsibility of the customer

Refusal of customs charges

If customs fees are refused:

the shipment may be returned or destroyed
original shipping costs will not be refunded
additional costs may be deducted from any refund

10) DAMAGED OR INCORRECT ITEMS

If you receive a damaged or incorrect item:

Include:

order number
clear photos

You are entitled to remedies under EU law, including:

replacement, or
refund where appropriate

We cover all related costs in these cases

11) SHIPPING DELAYS

We are not responsible for delays caused by:

shipping carriers
customs authorities
external events beyond our control

12) IMPORTANT NOTES

Delivery times are estimates, not guarantees
Shipping costs are shown at checkout
Orders may occasionally arrive in multiple shipments
This policy does not limit your statutory rights